Remember: You'll need your bike model and serial number. The serial number can be found on the underside of the bike on a bar-coded sticker. Please see the below image for an example serial number.
Do not enter the EN14781 number found on the bike's downtube; this is an import code present on all bikes. Attempting to enter this number will result in an error message.
The bicycle's serial number can also be found on the warranty card that is supplied with the bike: