Cannondale App v3.0 introduces Start/End buttons (see overview), and changes how and when rides sync and appear in the app. To give you full control over your ride tracking experience we are now prioritizing Start/End. Whenever you press Start, the app will keep recording until you press End - period. And the app will never automatically combine that with any other ride segments.
This article explains several common problems with missing or incomplete rides and ride data discrepancies.
Rides recorded by Wheel Sensor only
If you have ride segments that were recorded by the Wheel Sensor only (you did not use the Ride screen Start/End buttons), those will appear in the app whenever you next manually sync your sensor with the app. Go to Activity, tap Sync and follow instructions to spin and connect your wheel sensor.
Note that it takes 5 minutes of inactivity for a ride segment to be available to sync from the Wheel Sensor. So if you are missing your most recent ride or the last portion of it, then wait until the Wheel Sensor has been motionless for 5+ minutes and try to sync again.
Missing Maps or Ascent?
Rides recorded by the Wheel Sensor Only do not record location, maps and Ascent. To record GPS and Ascent, use the Ride screen Start button to track your rides.
Also, for improved accuracy and consistency, starting with v3.0 the app only records Ascent if your phone has a barometric altimeter. Some current Android phones do not have a barometric altimeter.
Pressed Start Ride too late
With a Wheel Sensor: If you pressed Start partway into your ride, the Wheel Sensor will have recorded the missing portion. But at this time the app will still only show you the portion from when you pressed Start. For now, you can manually edit the ride details to better reflect the complete ride statistics. We plan to add a feature that will allow falling back to the data from the Wheel Sensor.
Without a Wheel Sensor: If you pressed Start partway into your ride, you can edit the ride details to better reflect the complete ride statistics.
To manually Edit a ride:
- Tap into the Ride from the Activity list
- Tap Edit in top right corner
- Tap to edit any of the ride statistics
Pressed End too late
With a Wheel Sensor: If you pressed End too late and captured extra time or movement, the Wheel Sensor may have stopped its recording earlier. But at this time the app will still show you everything until you pressed End. For now, you can manually edit the ride details to better reflect the complete ride statistics. We plan to add a feature that will allow falling back to the data from the Wheel Sensor.
Without a Wheel Sensor: If you pressed End too late and captured extra time or movement, you can edit the ride details to better reflect the complete ride statistics.
Never pressed Start Ride
With a Wheel Sensor: The basic ride data (without GPS and ascent) will have been recorded by the Wheel Sensor and will appear whenever you next manually sync your Sensor. See "Rides recorded by Wheel Sensor only" above.
Without a Wheel Sensor: You can manually add a missed ride to your Activity list. Tap +Add Ride from the top right corner of Activity.
Ride segments combined
Wheel Sensor only ride segments (that do not overlap with any Start/End rides you recorded in the App) are automatically combined with any other Wheel Sensor ride segments whenever they are less than three hours apart and more than 100 meters in length.
- 12:00-13:00 you rode 1 hour for 20km
- 15:00-15:05 you rode 5 minutes for 500m
- 18:00-19:00 your rode 1 hour for 20km
- Once all three of those separate ride segments have synced from your Wheel Sensor, they will combine into one ride with 12:00 start time, 2:05 moving time, 7:00 total time, 40.5km.
Recording rides with the app in the background
You can lock your phone or send the app to the background and it will continue recording the ride, but beware that if you Force Quit/Stop the app (for example, swiping up on the app from the home screen app switcher) it will no longer be running in the background and will not be able to continue recording.
Other ride data problems?
Please contact our support team with the "Submit a request" link below.